If a bailiff has acted unlawfully, aggressively, or unfairly, you have the right to complain and seek redress. There are strict rules that enforcement agents must follow, and you are entitled to hold them accountable.
Common Reasons to Complain
- Forced entry without lawful authority
- Threats or intimidation during a visit
- Overcharging or duplicate fees
- Ignoring a vulnerability disclosure
- Refusing to show ID or the warrant
- Clamping an exempt vehicle
Step 1 – Complain to the Bailiff Firm
Write a formal complaint to the enforcement company. Include:
- Date, time, and location of incident
- Name or badge number of the bailiff (if known)
- Clear description of what occurred
- Any supporting photos, video, or documents
Step 2 – Escalate to the Creditor
If you get no satisfactory response within 14 days, escalate your complaint to the original creditor, such as:
- Your local council (for council tax or parking debts)
- HMCTS (for court fines)
- Private claimant’s solicitor (for High Court enforcement)
Step 3 – Legal Remedies
- Apply to court under CPR 84.16 for fee assessment
- Apply under CPR 85.8 for wrongful taking of third-party goods
- Issue a damages claim under the Torts (Interference with Goods) Act 1977
Additional Avenues
- Complain to the Local Government & Social Care Ombudsman (for council-related enforcement)
- File a complaint with the Judicial Conduct Investigations Office if the complaint involves a judge
Tips for Effective Complaints
- Be factual, concise, and organised
- Reference specific laws and guidance breached
- Send by recorded delivery or email with a delivery receipt
- Keep copies of everything
We Can Help
If you need help drafting your complaint, identifying legal breaches, or applying to court, we can assist. Our expertise can strengthen your case and hold bailiffs accountable.
Get Help With a Bailiff Complaint